Service

The process of making an account on GOPOTU is very easy and regular. If you are willing to use our application, download the app from the Play Store, and create your account. Users need to register using their mobile number, and email ID for smooth functioning later. At GOPOTU, we make sure that your numbers and mail IDs are verified at the beginning to ensure the accounts are not fake. You can only create an account with a number and email ID.
Every time you need to log in using OTP Verification. This will be completely secure with us. Through this, you can also access the details given in the app and change the information as and when required.

GOPOTU aims to provide satisfactory services to all customers. Users can get notifications for every update on their order, irrespective of their sections. Whether it is a product from the Mart section, food from restaurants, users will continue to receive updates on their registered numbers and over the app itself.
You get the notification or communication from GOPOTU or the merchant’s side in the following stages-

• When the merchants or retailers accept the order.
• Regular order updates like packing, shipping, reaching your nearest hub, and further.
• Out for delivery, and after completing your delivery. 
• If you cancel the order midway, you also get a notification at completion. 
• If your payment has been made already, and you have canceled the order, you will get a notification of the refund initiated and the payment done as well.

GOPOTU is looking to offer complete satisfactory experiences to all the customers. One user can order Food, and Mart products at the same time. However, users cannot order multiple products from multiple shops or restaurants simultaneously from a single account. We have all this information written in our ‘terms and conditions section. Users looking to create their account in GOPOTU should go through them at the beginning to get a clear idea about this procedure.
GOPOTU has a strong base of customers, as we offer many products and services from a single platform. So, we have separate terms and conditions, which users need to follow for smooth services and delivery.

GOPOTU uses geo-locations from the users and merchants. Every time users create an account, and they must mention their location and complete address. Our software engineers have ensured that the user sees the restaurants and shops near their locations for easy delivery and communication. This is why users are requested to mention they’re right geographic location to better process the whole process.
Besides food and product delivery, this location factor is also useful in the case of doorstep services. When the service providers come from a nearer location, the charges are within your budget, or the attendance charge gets higher. GOPOTU takes care of these facts as well.

In the case of the Mart and Food Delivery section, delivery charges are quite common. Our administrators decide on a particular charge per kilometer, which gets higher when there is traffic or too much rush in the orders list. But users need to pay delivery charges only when their order is below the benchmark price, or they get the products or foods free of delivery at the doorstep.
When you cancel the order at the time of delivery, you need to pay the delivery charges keeping the process and the work behind our team’s effort to reach you with your required product or favourite delicacy. So, be careful while ordering something from GOPOTU, and enjoy our services.