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Shipping Policy

At GoPotu Private Limited, we strive to provide you with a seamless online shopping experience for all your grocery needs. Our commitment extends beyond just offering quality products; we also ensure that your orders are delivered to your doorstep in a timely and efficient manner. Please read through our shipping policy outlined below:

  • Delivery Areas:
    • Currently, we offer delivery services to specific locations within Malda, West bengal. We are continuously expanding our delivery network to serve more areas, and updates will be provided accordingly.
  • Order Processing:
    • Once you place an order on our website, our dedicated team immediately begins processing it. Orders received before 11:30 PM are typically processed on the same day. Orders placed after this time will be processed the next business day.
  • Delivery Timeframe:
    • Our standard delivery time frame is 7:00 AM-11:30 PM in business days from the date of order confirmation. Please note that delivery times may vary depending on factors such as location, traffic, and weather conditions.
  • Delivery Charges:
    • We offer free delivery for orders above a certain threshold. For orders below this threshold, a nominal delivery fee will be applied. The exact threshold and delivery charges will be clearly communicated at the time of checkout.
  • Delivery Updates:
    • Once your order is out for delivery, you will receive notifications via email or SMS regarding the status of your delivery. Our delivery personnel will also keep you informed of any unexpected delays or changes to your delivery schedule.
  • Recipient Availability:
    • To ensure a smooth delivery process, we kindly request that someone is available to receive the order at the provided delivery address during the specified timeframe. If no one is available, our delivery personnel will make reasonable attempts to contact you and reschedule the delivery.
  • Special Instructions:
    • If you have any special delivery instructions or requests, such as leaving the package with a neighbor or in a secure location, please communicate them to us during the checkout process. We will do our best to accommodate your requests within reason.
  • Quality Assurance:
    • We take utmost care to ensure that all products are delivered to you fresh and in the best condition possible. In the rare event that you receive damaged or expired products, please contact our customer support team immediately for assistance.
  • Contact Information:
    • For any inquiries regarding your order, delivery status, or general assistance, please don’t hesitate to reach out to our customer support team at support@gopotu.com. We are here to help and ensure your satisfaction with every aspect of your shopping experience.

Thank you for choosing GoPotu for your online grocery needs. We look forward to serving you again soon.